Terms & Conditions

1. About BBR

Bad Business Reviews is a business discovery, directory, and review platform.

BBR allows users to discover and research businesses, access business information, read customer reviews, submit reviews and other content, and interact with features made available through the Platform.

Businesses may also be able to claim eligible business profiles, provide or update business information, respond to reviews, upload content, manage services, and use additional business-related features.

A business appearing on BBR does not necessarily mean that the business created, claimed, approved, sponsored, or endorsed its listing.

2. Eligibility

You must be legally capable of entering into a binding agreement to use the Platform.

If you are under the age of majority in your jurisdiction, you may use BBR only where permitted by applicable law and with any consent required from a parent or legal guardian.

When you use BBR on behalf of a company, organization, or other legal entity, you represent that you have authority to bind that entity to these Terms.

3. User Accounts

Some features of BBR may require you to create an account.

When creating or maintaining an account, you agree to:

• Provide accurate and current information.
• Keep your account information updated.
• Maintain the confidentiality of your login credentials.
• Not share your account with unauthorized persons.
• Notify BBR if you believe your account has been compromised.
• Accept responsibility for activity performed through your account to the extent permitted by applicable law.

You may not create an account using false information, impersonate another person, or create an account for deceptive, fraudulent, abusive, or unlawful purposes.

BBR may suspend, restrict, or terminate accounts that violate these Terms or create risks for the Platform, its users, businesses, or third parties.

4. Business Listings

Businesses may appear on BBR from various legitimate sources.

A business listing may be created or populated from information provided by:

• Business owners or authorized representatives.
• BBR administrators or researchers.
• Users or members of the public.
• Publicly available sources.
• Licensed or authorized third-party data sources.
• Other lawful sources.

The presence of a business listing does not mean that BBR has independently verified every piece of information associated with that business.

We may update, organize, correct, supplement, merge, or remove business information when appropriate.

5. Claiming a Business Profile

Eligible businesses may be permitted to claim their business profile.

To claim a profile, you may be required to provide information reasonably necessary for BBR to verify that you are an owner, employee, authorized representative, or otherwise authorized to manage the business profile.

BBR may request additional documentation or verification.

Submitting a claim does not guarantee approval.

BBR may:

• Approve a claim.
• Reject a claim.
• Request additional verification.
• Revoke previously granted management access.
• Resolve competing ownership or management claims.
• Suspend profile-management privileges where misuse is suspected.

By claiming a business profile, you represent that you are authorized to act on behalf of that business.

Claiming a profile does not give a business ownership of user reviews, ratings, community contributions, or other content submitted independently by users.

6. Business Information

Business owners and authorized representatives are responsible for ensuring that information they submit is accurate and not misleading.

Business information may include, where available:

• Business name.
• Description.
• Address.
• Service area.
• Phone number.
• Website.
• Opening hours.
• Categories.
• Services.
• Images and media.
• Social media links.
• Pricing or service information.
• Other relevant business details.

You may not knowingly submit false, deceptive, fraudulent, or misleading business information.

BBR may modify or remove information that appears inaccurate, duplicative, misleading, outdated, unlawful, or inconsistent with our policies.

7. User Reviews

BBR allows eligible users to submit reviews regarding their experiences with businesses.

By submitting a review, you represent that the review reflects your genuine experience, opinion, or interaction and that the information you provide is truthful to the best of your knowledge.

Reviews should focus on relevant experiences with the business being reviewed.

You remain responsible for the content you submit.

BBR does not require reviews to be positive or negative.

A review may describe a positive, negative, mixed, or neutral experience.

8. Review Integrity

BBR is intended to provide useful and authentic information.

You may not submit, arrange, purchase, sell, request, encourage, or manipulate reviews in a deceptive manner.

Prohibited review practices include, but are not limited to:

• Submitting fake reviews.
• Reviewing a business when the claimed experience did not occur.
• Creating multiple accounts to manipulate ratings.
• Coordinating review attacks against a business.
• Coordinating artificial positive-review campaigns.
• Buying or selling fake reviews.
• Using bots, scripts, automated accounts, or similar systems to manipulate reviews or ratings.
• Impersonating a customer, employee, competitor, or another person.
• Submitting reviews primarily to harass, threaten, intimidate, or extort.
• Offering or accepting compensation where the arrangement improperly requires a particular positive or negative opinion.
• Concealing a material relationship with a business when disclosure is required.
• Manipulating BBR's rating or reputation systems.
• Attempting to artificially increase or decrease another business's reputation.

BBR may investigate suspected review manipulation and take appropriate action.

9. Reviews by Business Owners, Employees, and Related Persons

Business owners, employees, contractors, agents, family members, affiliates, or others with a material relationship to a business must not submit misleading reviews that appear to be independent customer reviews.

Where BBR permits reviews or statements from persons with relevant relationships, appropriate disclosure may be required.

Businesses may not direct employees, contractors, family members, agencies, or other persons to secretly publish reviews intended to manipulate their reputation.

10. Incentivized Reviews

Businesses must not improperly purchase or manipulate customer sentiment through incentives.

Where incentives for reviews are permitted by applicable law and BBR policies, they must not be conditioned upon the reviewer providing a particular rating, sentiment, or favorable opinion unless expressly permitted by applicable law.

Any required disclosures regarding incentives or relationships must be made clearly.

BBR may restrict or prohibit incentivized review programs at its discretion.

11. Negative Reviews

Businesses may not demand removal of a review merely because the review is unfavorable.

A negative opinion, by itself, is not a violation of these Terms.

Businesses may report reviews they reasonably believe violate BBR policies, contain prohibited content, relate to the wrong business, constitute manipulation, or otherwise violate applicable law.

BBR may evaluate reported content according to its moderation policies and available information.

Reporting a review does not guarantee removal.

12. Business Responses to Reviews

Claimed or authorized businesses may be allowed to publicly respond to reviews.

Business responses must comply with the same standards that apply to other user content.

Businesses should respond professionally and must not use responses to:

• Threaten or harass reviewers.
• Publish unnecessary sensitive personal information.
• Retaliate against reviewers.
• Make unlawful threats.
• Impersonate another person.
• Manipulate ratings.
• Publish prohibited content.
• Attempt to intimidate users into withdrawing legitimate reviews.

Business responses may be moderated, restricted, or removed where appropriate.

13. Review Disputes

A business may disagree with statements made in a review.

BBR is not a court, arbitrator, investigative authority, or fact-finding tribunal and generally cannot determine every factual dispute between a reviewer and a business.

Where appropriate, BBR may consider:

• Information submitted by the reviewer.
• Information submitted by the business.
• Evidence relating to the transaction or experience.
• Platform activity.
• Indicators of fraudulent behavior.
• Applicable content policies.
• Applicable legal requirements.

BBR may retain, restrict, edit where appropriate, label, temporarily hide, or remove disputed content depending on the circumstances.

14. Prohibited Content

You may not submit or distribute content through BBR that:

• Is unlawful.
• Is fraudulent or intentionally deceptive.
• Contains credible threats of violence.
• Promotes criminal activity.
• Harasses or targets individuals in violation of applicable law or BBR policies.
• Contains unnecessary private or sensitive personal information.
• Infringes copyrights, trademarks, or other intellectual-property rights.
• Contains malware, malicious code, or harmful software.
• Constitutes spam or unauthorized advertising.
• Impersonates another individual or organization.
• Is submitted as part of coordinated rating manipulation.
• Contains intentionally false factual claims presented for malicious purposes.
• Exploits children or vulnerable persons.
• Violates another person's legally protected privacy rights.
• Attempts to interfere with or compromise the Platform.

BBR reserves the right to moderate content in accordance with these Terms and our policies.

15. Personal Information in Reviews

Users should avoid posting unnecessary personal or sensitive information in reviews.

For example, you should generally not publish another person's:

• Home address.
• Private phone number.
• Private email address.
• Financial information.
• Government identification information.
• Account credentials.
• Medical information.
• Other sensitive information unrelated to the review.

Information that is already legitimately public as part of a business's public contact information may be treated differently from private personal information.

BBR may remove or redact personal information where appropriate.

16. Photos, Videos, and Other Media

Users and businesses may be able to upload photos, videos, documents, or other media.

You may upload media only when you have the legal right to do so.

You must not upload content that:

• Infringes intellectual-property rights.
• Violates privacy or publicity rights.
• Contains unlawful material.
• Contains malicious files.
• Misrepresents a business or experience.
• Is unrelated spam.
• Has been manipulated for deceptive purposes.

BBR may moderate or remove uploaded media.

17. Ownership of Your Content

You retain ownership of content you create and submit to BBR, subject to the rights you grant to us under these Terms.

By submitting content to BBR, you grant BBR a worldwide, non-exclusive, royalty-free, transferable, sublicensable license to host, store, reproduce, display, publish, format, adapt, distribute, communicate, and otherwise use that content as reasonably necessary to operate, improve, promote, protect, and provide the Platform.

This license includes the ability to display your review, rating, business response, image, or other contribution on BBR and through services used to operate or promote BBR.

To the extent permitted by applicable law, this license continues for content that reasonably needs to remain available after account closure, such as previously submitted reviews, unless BBR determines otherwise or applicable law requires removal.

18. BBR Intellectual Property

The BBR Platform, excluding content owned by users or third parties, may include proprietary:

• Software.
• Designs.
• Logos.
• Branding.
• Graphics.
• Interfaces.
• Databases.
• Website layouts.
• Text.
• Features.
• Systems.
• Search technology.
• Rating systems.
• Other materials.

These materials are owned by or licensed to BBR and are protected by applicable intellectual-property laws.

You may not copy, reproduce, sell, license, reverse engineer, redistribute, or commercially exploit BBR's proprietary materials except where expressly permitted by us or applicable law.

19. Copyright Complaints

BBR respects intellectual-property rights.

If you believe content available through BBR infringes your copyright or other intellectual-property rights, you may submit a complaint through our designated reporting process.

Your complaint should contain sufficient information for us to identify:

• The protected work.
• The allegedly infringing content.
• The location of the content on BBR.
• Your contact information.
• The basis for your claim.
• Any statements or confirmations required by applicable law.

BBR may remove or restrict allegedly infringing content where appropriate.

Repeated infringement may result in account restrictions or termination.

Copyright Contact:[Copyright/Legal Email]

Where required, BBR may provide additional procedures under applicable copyright laws.

20. Content Moderation

BBR may use a combination of automated systems, manual review, user reports, business reports, technical signals, and other processes to moderate content.

We may take actions including:

• Approving content.
• Rejecting content.
• Removing content.
• Temporarily hiding content.
• Restricting visibility.
• Adding warnings or labels.
• Requesting additional information.
• Restricting accounts.
• Suspending accounts.
• Terminating accounts.
• Limiting business-profile features.
• Investigating suspicious activity.

BBR is not obligated to publish every submission received.

Moderation decisions may take into account the context, available evidence, platform integrity, applicable policies, and legal obligations.

21. Reporting Content

Users and businesses may be provided tools to report reviews, business information, photos, responses, accounts, or other content.

Reports should be submitted in good faith.

You may not abuse reporting tools to:

• Silence legitimate criticism.
• Harass another user.
• Manipulate ratings.
• Disrupt competitors.
• Submit knowingly false complaints.
• Repeatedly report content without a reasonable basis.

Misuse of reporting systems may result in restrictions.

22. Fraudulent Claims and Impersonation

You may not falsely claim ownership, employment, authorization, or affiliation with a business.

You may not impersonate:

• A business owner.
• A business employee.
• A customer.
• Another user.
• BBR personnel.
• A government authority.
• Another organization or individual.

BBR may suspend accounts, revoke business-profile access, and take other actions where impersonation or fraudulent claiming is suspected.

23. Services and Categories

Businesses may be categorized and associated with services to assist users with discovery and search.

Businesses or users may be permitted to suggest new services, categories, or similar information.

Suggested information may require moderation or approval before becoming publicly available.

BBR may:

• Rename services or categories.
• Correct spelling.
• Standardize terminology.
• Merge duplicates.
• Reject inappropriate submissions.
• Reclassify businesses.
• Remove obsolete classifications.

Such changes may be made to improve consistency, search quality, platform organization, and usability.

24. Search Results and Rankings

BBR may organize or rank businesses, reviews, search results, categories, services, or other information using various factors.

These may include relevance, location, category, availability of information, review information, quality indicators, activity, user preferences, moderation signals, or other factors.

Placement within search results does not constitute an endorsement or guarantee by BBR.

Where sponsored, promoted, paid, or advertising placements are offered, BBR may distinguish them as required by applicable law or platform policy.

25. Ratings and Scores

BBR may calculate ratings, scores, summaries, statistics, or other reputation indicators based on information available through the Platform.

Such calculations may change over time as:

• New reviews are submitted.
• Reviews are removed or moderated.
• Rating methodologies change.
• Fraud detection improves.
• Business records are merged.
• Additional information becomes available.

Ratings and scores represent platform-generated information and should not be interpreted as guarantees regarding a business.

26. No Endorsement of Listed Businesses

The inclusion of a business on BBR does not constitute an endorsement, certification, recommendation, or guarantee by BBR unless explicitly stated otherwise.

BBR does not guarantee:

• The quality of a business's products or services.
• That a business is properly licensed or insured.
• That information supplied by a business is complete or accurate.
• That a business will satisfy a particular customer's requirements.
• That every review accurately represents every customer's experience.

Users are responsible for conducting any additional research they consider appropriate before entering into transactions.

27. Transactions With Businesses

BBR may help users discover or contact businesses, but unless expressly stated otherwise, BBR is not a party to transactions between users and listed businesses.

Any purchase, service agreement, appointment, contract, payment, refund, warranty, delivery, or other transaction is between the customer and the relevant business.

Disputes concerning such transactions should generally be resolved between the parties involved.

28. Third-Party Websites and Services

BBR may contain links to third-party websites, social networks, payment providers, maps, booking services, or other external services.

BBR does not control all third-party services and is not responsible for their content, privacy practices, availability, security, or terms.

Accessing third-party services is at your own discretion and may be subject to separate terms and policies.

29. Automated Access, Scraping, and Platform Abuse

Unless authorized by BBR or permitted by applicable law, you may not:

• Scrape BBR at unreasonable or abusive scale.
• Circumvent technical restrictions.
• Attempt unauthorized access.
• Probe or exploit security vulnerabilities.
• Introduce malware.
• Overload infrastructure.
• Interfere with Platform operation.
• Harvest user information.
• Use automated systems to create accounts or reviews.
• Manipulate search results or ratings.
• Copy substantial portions of BBR databases for competing services.

Authorized search engines and integrations may be permitted under separate technical rules.

30. Security

You must not attempt to compromise the security or integrity of BBR.

If you identify a potential security vulnerability, please report it responsibly through:

Security Contact:[Security Email]

Do not exploit vulnerabilities, access data belonging to others, or publicly disclose sensitive vulnerabilities in a manner that creates unnecessary risk.

31. Privacy

Your use of BBR is also subject to ourPrivacy Policy.

The Privacy Policy explains how we collect, use, store, share, and protect personal information.

By using BBR, you acknowledge that personal information may be processed as described in the Privacy Policy and applicable law.

32. Communications

By creating an account or using certain BBR features, you may receive transactional or service-related communications, including:

• Account verification messages.
• Security alerts.
• Password-related messages.
• Business claim updates.
• Review or moderation notifications.
• Important account notices.
• Changes affecting services you use.

Where required, promotional communications will be handled separately and subject to applicable consent and opt-out requirements.

33. Platform Availability

We aim to provide a reliable Platform, but we do not guarantee that BBR will always be available, uninterrupted, secure, or error-free.

The Platform may occasionally be unavailable because of:

• Maintenance.
• Updates.
• Technical problems.
• Infrastructure failures.
• Security incidents.
• Third-party service failures.
• Events outside our reasonable control.

We may modify, suspend, replace, or discontinue features where appropriate.

34. Changes to the Platform

BBR may develop and change over time.

We may:

• Introduce new features.
• Modify existing features.
• Change layouts or functionality.
• Change moderation systems.
• Change rating methodologies.
• Introduce paid services.
• Remove obsolete functionality.
• Change eligibility requirements.

Where legally required, material changes will be communicated appropriately.

35. Paid Services

BBR may offer optional paid features, subscriptions, advertising products, enhanced business tools, or other paid services.

Additional terms may apply to those services.

Before completing a purchase, applicable prices, recurring charges, billing terms, cancellation terms, and other material conditions will be presented where required.

Unless otherwise stated, purchasing a paid service does not give a business the right to remove legitimate negative reviews or control independent user opinions.

Paid status does not exempt any user or business from BBR's content or review-integrity policies.

36. Suspension and Termination

BBR may restrict, suspend, or terminate access where reasonably necessary, including where we believe a user has:

• Violated these Terms.
• Engaged in fraud.
• Manipulated reviews.
• Abused other users.
• Compromised Platform security.
• Impersonated another person or business.
• Repeatedly submitted prohibited content.
• Abused reporting systems.
• Violated applicable law.
• Created significant risk to BBR, users, businesses, or third parties.

Where appropriate, BBR may provide notice or an opportunity to appeal.

However, immediate action may be taken where necessary to address fraud, security threats, unlawful activity, serious abuse, or other substantial risks.

37. Account Closure

Users may be able to close their accounts through account settings or by contacting BBR.

Closing an account does not necessarily require BBR to remove all previously submitted public content.

For example, reviews or business responses may remain where there is a legitimate reason to preserve them and where permitted by applicable law.

Personal information associated with closed accounts will be handled according to our Privacy Policy and applicable legal requirements.

38. Feedback and Suggestions

If you voluntarily provide ideas, suggestions, feature requests, or other feedback about BBR, you permit us to use that feedback without restriction or compensation, unless otherwise agreed in writing.

You should not submit confidential information through general feedback channels.

39. Disclaimer of Warranties

To the maximum extent permitted by applicable law, BBR and its services are provided on an "as is" and"as available" basis.

We do not guarantee that:

• All business information is accurate or complete.
• Every review is accurate.
• Every reviewer can be independently verified.
• Every listed business is trustworthy.
• Every business response is accurate.
• The Platform will be uninterrupted.
• All errors will be corrected.
• Use of the Platform will produce a particular outcome.

Nothing in these Terms excludes warranties or rights that cannot legally be excluded.

40. Limitation of Liability

To the maximum extent permitted by applicable law, BBR and its owners, affiliates, directors, employees, contractors, and service providers will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages arising from or relating to the use of the Platform.

This may include damages relating to:

• Reliance on reviews.
• Reliance on business information.
• Transactions with businesses.
• Lost profits.
• Lost data.
• Business interruption.
• Reputation-related losses.
• Unauthorized access.
• Third-party conduct.

Nothing in these Terms limits liability where such limitation is prohibited by applicable law.

41. User Responsibility

You are responsible for how you use information obtained through BBR.

Reviews and ratings represent individual experiences and opinions and should be considered alongside other relevant information.

You should use appropriate judgment when selecting, contacting, hiring, purchasing from, or otherwise interacting with a business.

42. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold harmless BBR and its affiliates, officers, employees, agents, and service providers from claims, liabilities, damages, losses, and reasonable costs arising from:

• Your violation of these Terms.
• Content you submit.
• Your violation of another person's rights.
• Fraudulent or unlawful activity conducted through your account.
• Your misuse of the Platform.

This provision applies only to the extent enforceable under applicable law.

43. Applicable Law

These Terms are governed by the laws of:

[State/Country/Jurisdiction]

without regard to conflict-of-law principles, except where applicable consumer or other mandatory laws require otherwise.

44. Dispute Resolution

If you have a dispute with BBR, we encourage you to contact us first so that we can attempt to resolve the issue.

You can contact us at:

[Legal/Support Email]

Any dispute that cannot be resolved informally will be handled according to the laws and courts applicable under the governing-law and jurisdiction provisions of these Terms, unless applicable law provides otherwise.

45. Changes to These Terms

We may update these Terms periodically to reflect:

• Changes to BBR.
• New features.
• Changes to our practices.
• Legal or regulatory requirements.
• Security requirements.
• Operational changes.

When changes are made, the updated Terms will display a revised "Last Updated" date.

Where required by law, we will provide additional notice or obtain consent before material changes become effective.

Continued use of BBR after updated Terms take effect constitutes acceptance of those changes to the extent permitted by applicable law.

46. Severability

If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, the remaining provisions will remain in effect to the extent permitted by law.

47. No Waiver

If BBR does not immediately enforce a provision of these Terms, that does not mean we waive the right to enforce it later.

48. Assignment

You may not transfer or assign your rights or obligations under these Terms without our prior written consent.

BBR may assign or transfer its rights and obligations in connection with a merger, acquisition, restructuring, sale of assets, corporate reorganization, or similar transaction, subject to applicable law.

49. Entire Agreement

These Terms, together with thePrivacy Policyand any additional policies or terms expressly incorporated by reference, constitute the agreement between you and BBR regarding use of the Platform.

Additional terms may apply to particular services or features.